DIGITAL CUSTOMER JOURNEYS
FOR ENERGY SUPPLIERS
Bring customer service to the next level and
digitize your interactions.
Quality
Development, distribution, leasing and sale of standardized software solutions
Focus
Focus on specialized powercloud apps
Partnership
Close partnership with powercloud
OUR GOAL IS YOUR SUCCESS
We at work digital specialize in the development, distribution, leasing and sale of standardized software solutions for the digitization of supply and disposal companies. Our focus here is in particular on online portals and mobile applications as well as all related business.
Our products work digital – portal and work digital – sales are directly integrated with powercloud and are available in the powerAppStore as powerApp. This high level of integration not only creates direct added value for you and your customers, but also reduces the time required for implementation in addition to costs and project risks.
portal
By logging into an online portal, customers are able to directly manage their own energy contracts. Users can access the full picture on their contract status by viewing information on meter readings, billing and master profile data, and they can execute common processes themselves without requiring support. In addition to providing a positive customer experience, self-service also reduces customer service costs.
As well as enabling users to easily access their contract details, the portal has a number of useful features that provide clear benefits to customers. They can:
- Change billing plans in accordance with the framework you set
- Self-report meter readings, which includes a plausibility check of the values and direct feedback to the customer
- Easily switch between tariffs and products defined by you
- Terminate an existing contract
- Download billing information
- Make changes to their master data, including their customer address, postal address and payment information
sales
Sell energy products and product bundles online. By directly connecting to the powercloud, product and price information is queried online, and orders are checked and transferred in real time before the supplier change process automatically starts, if desired.
It is possible to define several completion routes and jump-off points, which can then be integrated into your existing website. These different campaigns can thus be used as a way of facilitating and monitoring customer acquisition.
All the necessary steps to create a new closing section are carried out through simple configuration of the settings, without the need for additional and costly IT development.
In addition, price calculators can be integrated into any website. The entire sales process is responsive and therefore suitable for any device.
Experiences of our clients
What do you value about our collaboration?
Elli by Volkswagen – Constantin Armansperg
We value the fast, expert and friendly advice and the willingness to engage with complex issues. Your quick implementation of new, customized features particularly impressed us.
What is the greatest advantage of our collaboration (for you and your clients)?
We are able to implement a range of Elli-specific requirements such as frontends and processes while benefiting from work digital’s comprehensive expertise.
Why would you recommend us to others?
We have been impressed by work digital’s helpful advice, robust development and high availability.
What do you value about our collaboration?
iXenso AG – Felix Grundel
I value your motivation and focus on progress, and your constant emphasis on solutions.
What is the greatest advantage of our collaboration (for you and your clients)?
The collaboration has quickly created tangible added value for us as your partner, as well as for our clients. This occurs through synergistic effects, technical expansions and your deep specialist knowledge of powercloud.
Why would you recommend us to others?
Motivated team that uses modern technology to create added value for customers in the powercloud universe.
